Delivery and Payment


1. What is the "Click & Collect" service?

The "Click & Collect" service offered by Dr Sulaiman Al Habib Medical Center allows a customer to place an order and pick it up from the selected pharmacy at your convenience rather than have it delivered at a specific time. 



2. How do I use the "Click & Collect" service?

1. You can select the "Click & Collect" option when choosing the delivery methods page.

2. You must have your ID & purchase invoice upon picking up the order.
3. Unpaid orders are reserved for 24 hours.
4. Paid orders are reserved for 48 hours.



3. What delivery options does Al Habib ePharmacy offer?

Dr Sulaiman Al Habib Medical Center offers a wide range of delivery methods: For orders above 100 SAR (including VAT) delivery is free, for orders below 100 SAR (including VAT) the delivery is as follows; 


1. Delivery within 2 hours: 
a. Receive your orders within 2 hours.
b. SAR 10 including VAT.


2. Delivery within 24 hours:
a. Receive your orders in 24 hours.
b. SAR 05 including VAT.


3. Standard delivery:
a. Receive your order within 2 to 7 days.
b. Free Delivery.



4. What are the payment methods supported by Al Habib ePharmacy?

Credit Cards, Debit Cards (MADA), Apple Pay, LAKUM points & your store credit are the supported payment method by Al Habib ePharmacy. 


5. What is Tamara payment service?

Tamara is a financial service that enables you to split your payment into installments without any additional fees.


6. How can I use my store credit?

You have the option to use your store credit in the payment page.